Pulse Unplugged brings the most important moments (and amazing speakers) from Pulse 2026 directly to your screen: keynote highlights, expert-led sessions, the conversations that had people talking in the hallways. This year we went all-in on Retention-as-a-Service, and what that actually means for the intelligence revolution, for customer relationships, for the whole post-sales motion.
Here's what we know and are delivering at Gainsight: the question around AI has shifted. It's not build versus buy anymore, it's build AND buy. The platforms that let you vibe code on top of pre-built apps are the ones winning right now. We handle the plumbing, you build the magic. With teams balancing the digital success motions to secure retention at scale, we know the teams getting there fastest are the ones with actual customer context powering their AI, not just general capability.
If Pulse mapped where all of this is going, consider this your guided tour.
The future of retention got mapped at Pulse. Here's your starting point.
Because AI is only as good as the customer context behind it
Leading CS teams are building faster with platforms that solve infrastructure problems.
The teams who wait will struggle to catch up.
Unplugged is your opportunity to get ahead, with real experts and real operators before this becomes table stakes.
The expedition has begun, but it's not too late to join us on our journey of discovery. We're bringing you the boldest moments from the Pulse mainstage as Gainsight unveiled a vision that's redefining what's possible in post-sales. From the Intelligence Revolution reshaping software and customer relationships, to major platform announcements and a transformative new model for delivering retention at scale — this keynote covers it all.
Most CS teams are drowning in AI hype, yet starving for results. The teams winning right now have solved the clues to find where AI deployment and adoption can drive real impact. Join AI and CS leaders as they get tactical on what it really takes to scale AI responsibly: which use cases are delivering measurable results, how to evaluate and roll out agents without the chaos, and how to turn AI from a line item into a lever for business growth. Whether you're just getting started or ready to go all-in, this panel gives you a clear path forward.
Digital CS isn't a project you check off. It's the foundation your entire retention strategy runs on. This panel brings together the practitioners who've built it to show you how. From community and customer education to in-app experiences and email, hear how top teams are connecting every digital touchpoint into a cohesive hub that scales learning and drives retention. You'll walk away with the blueprint for turning fragmented digital programs into a unified engine that keeps customers engaged, educated, and expanding.
Your AI tools are only as powerful as the context behind them. With Model Context Protocol (MCP), that context has never been more accessible. In this panel discussion MCP pros will break down how Gainsight context can transform how you work with your LLM, giving AI agents like Claude and ChatGPT secure, real-time access to the complete picture of every customer relationship — the signals from your CS motion, the learning in your Academy, the conversations in your community, and the behavior in your app. We'll go deep into what MCP is and get tactical on how it's changing day-to-day work.
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